Digital transformation of Montenegro’s postal service: parcel lockers and self-service terminals will be introduced in the country, and oversight of the postal market will be strengthened. These measures are предусмотрены as part of amendments to the Law on Postal Services, which the government plans to adopt in the fourth quarter of 2025 — a step aimed at modernizing the sector and fully aligning it with European standards.
The purpose of the law is to modernize the postal sector, to improve regulation, to protect users’ rights and to create conditions for the development of new digital and electronic postal services in line with Europe-wide trends.
“It is expected that the adoption of the law will additionally ensure the availability of universal postal services and increase the competitiveness of the market,” the government says.
Alignment with European standards
As the Ministry of Economic Development explains, the law should ensure harmonization with Regulation (EU) 2018/644 on cross-border parcel delivery, which regulates issues of price transparency and service quality.
Work on aligning with this document has already begun through amendments to the Regulation on the provision of data by postal operators, adopted by the Agency for Electronic Communications and Postal Activity (EKIP) at the end of 2022.
New concepts and digitalization of postal services
One of the innovations will be the introduction of ER-mail — a registered electronic item that allows users to send and receive registered correspondence via the internet with legally valid confirmation of sending and receipt. This measure represents an important step toward the digitalization of postal exchange and the adaptation of the system to the modern needs of citizens and businesses.
The draft law also clarifies the concept of postal money services, specifying that, in addition to traditional transfers, they are regulated by the Law on Payment Transactions.